Telephone: 0800 772 3550

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1. Definitions

In these Terms:

“Company” refers to Prime Aluminium

“Contract” refers to the contract between Customer and the Company for the sale and purchase of Goods, in accordance with these Terms

“Order” refers to the customer’s Order of said Goods.

“Price” refers to the agreed sale price of the Goods.

“Terms” refers to the standard terms of a sale, inclusive of any special terms agreed in writing between Customer and the Company.

“Customer” refers to the individual or company named on the Order.

2. Goods

Goods will remain property of Prime Aluminium until such time as payment is made in full.
Risk in the Goods becomes the Customers responsibility once Goods have been delivered or collected by the Customer, or its nominated agent.

3. Prices

All prices detailed on our website are given in good faith, and the Company reserves the right to alter any price before the Customer places an order or cancel an order in the event of a pricing error before the product has been dispatched.

4. Delivery

Delivery is to UK Mainland only, and unless otherwise stated and confirmed in writing by the Company delivery prices are not included in the price of the product.

A responsible person must be available to accept, sign for a delivery and help off- load the goods. Condition should always be checked prior to signing for a delivery as returns cannot be accepted once an order has been signed for.

The delivery location must be suitable and safe. Should a delivery need to be aborted due to unsafe conditions of the delivery location, Prime Aluminium reserves the right to charge additional fees in order to complete the delivery process.

If the delivery location is unattended when the Company is delivering the product, the Company reserves the right to charge the Customer for redelivery at a time when the delivery location is attended.

5. Damages

Any damages or marks on the product must be reported to the company prior to installation. We cannot be held responsible for any fitting or installation of the product if the product has been installed no refund or return is possible.

6. Warranties

Unless otherwise confirmed in writing, a 12 months manufacturer’s warranty applies to parts failing within that time frame. We offer a 10 year warranty on colour stability unless otherwise notified in writing.

Wear and tear of the product is not covered by this warranty.
Damage caused by incorrect installation or maintenance or lack thereof is not covered by this warranty.

7. Ordering

No responsibility is taken by Prime Aluminium for incorrect measurements provided by the Customer. All of our doors are manufactured to the Customer requirements and if supplied measurements are incorrect this responsibility falls with the Customer.

All orders must be made in writing, either on the Companies ordering form or through the electronic ordering process online. All orders must be signed prior to manufacture confirming all sizes. Prime Aluminium take no responsibility for incorrect measurements.

All payments must be made in advance of manufacturing beginning on a customers ordered products.

The company reserves the right to refuse any orders from a customer.

Any variations in ordering must be communicated with the Company is advance of manufacture beginning. The Company reserves the right to charge the customer incurred costs for amendments to an order once manufacture has already begun. The Company also reserves the right to refuse to make amendments once manufacture has begun.

The Company will make reasonable endeavours to make any variations before manufacture commences, and to keep original delivery dates but this may not always be possible.
We strongly recommend double checking all sizing before an order is placed.

The responsibility for providing all correct sizing and product requirements falls to the Customer.

8. Products

Any illustrations on the company’s website or within literature are for customer guidance only and not to scale or a guarantee of exactness.

Due to manufacturing processes, exact colour matches are not guaranteed but will be as matched as closely as possible.

9. Payment Terms

All orders must be paid in full before manufacture can begin. Payment is accepted via BACs.

10. Deposits

Deposits may be taken to secure an agreed price for up to 30 days. After 30 days the agreed price may be subject to change. All deposits taken are non-refundable. No order will be processed through to manufacture before the balance is paid in full.

11. Cancellations

The Company reserves the right to cancel any Order, for any reason, without penalty or incurring liability by providing written notice prior to manufacture commencing.

The Customer is entitled to cancel an Order by providing written notice within 24 hours of an order being placed, and the Company accepts this cancellation in writing. Any incurred costs as a result of the cancellation will be charged to the Customer, for example but not limited to labour and material costs.

Bespoke & made to measure items cannot be cancelled.

Prime Aluminium terms and conditions are fully compliant with the Consumer Rights Act 2015 and ICAC Regulations 2013. For more information visit the Trading Standards website.
These terms and conditions do not affect your statutory rights as a consumer.


Wonderful service from start to finish. I came across Prime Aluminium online, after receiving a few quotes from others I found these to be the best price I could find. Delivered within the time scale promised and really pleased with the quality of the doors. Send them a picture of your door after it’s been fitted and you will be entered in to a draw for a voucher. Fingers crossed. Thank you.

Ms. S. White
April 8, 2022

Very smooth ordering process and found it easy to order to meet our specific needs. Product produced and delivered in the timelines promised and very well packaged and protected. Great bifold door, looks lovely and out fitters we’re impressed. So far – very pleased.

Joanne Bennett
January 28, 2024

Well what can I say…..from the amazing service to the delivery!
Quick turn around and help throughout, amazing instructions and information. Very competitive price and a smiley face on delivery. Quality product quality service will highly recommend to all my family and friends.

David Godbold
September 15, 2023

Fantastic customer service, delivery was on time and helped put the door in the garage. Will post another review once door is fitted. So far, Great Customer service – would highly recommend

Lee Patrick
June 17, 2023

Very happy with our doors, we got a few quotes from some other companies which was in excess of £10,000 for 4 bi-folds – Prime Aluminium saved us over £3000. Anyone thinking about fitting yourself just make sure there is 2 of you as the panels are about 50kg each. Will recommend in the future to anyone looking for new bifold doors.

Peter Wainwright
December 14, 2023